Terms & Conditions of Service

Minicabs UK Ltd is a minicab service provider operating on behalf of Minicabs UK Ltd,
Operator Licence No: 06242,
Company Registered in England: 6953066,
VAT Reg. No. 157891660,
Registered at Minicab House, Rear of 539-541 Kingsbury Road, London, NW9 9EG.
Telephone: 0208 204 4444
Email: bookings@minicabs.co.uk.

1- Your use of Minicabs UK Ltd services

You are registered as a customer of Minicabs UK Ltd whenever you use one of our services. This includes and is not limited to, telephone bookings, text message bookings, Online, Use of Our official Apps or Live Chat. You are deemed to have accepted these terms when you register with us on our official app or online, or prior to making a booking.
1.2 You agree:
1.2.1 All information that you have provided to us prior to, during, or after using our service is all correct. This is and is not limited to online booking, email, official app or telephone bookings. If you have registered online or on our official Minicabs UK Ltd app, then this information can be updated at any time or corrected.
1.2.2 Your use of Minicabs UK Ltd services grants no intellectual rights.
1.2.3 You will not use any of Minicabs UK Ltd services for any other purpose other than for the purpose they are provided to you or for any unlawful purpose; in any way that damages or makes our service less effective; to access or attempt to access the data of other users.
1.2.4 To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
1.2.7 To make payment in full for any minicab journey you take or book on behalf of another party and/or in respect of using any Minicabs UK Ltd services provided to you.
1.2.8 To treat all Minicabs UK Ltd drivers with respect as they are obliged to treat you and not cause damage to their vehicle nor engage in any unlawful, threatening or abusive behaviour. Any damage caused will result in the relevant charges to cover the damage.
1.3 Minicabs UK Ltd a licensed Private Hire operator is responsible for all bookings. Any matters related to bookings should be dealt directly with Minicabs UK Ltd.
1.3.1 All payments will be made to Minicabs UK Ltd and cash will be collected by drivers on behalf of Minicabs UK Ltd.
1.3.2 Bookings can only be accepted and cancelled by Minicabs UK Ltd and not by any individual driver.
1.3.3 Any changes to a booking must be made through Minicabs UK Ltd and not directly with the driver.
1.3.4 Minicabs UK Ltd reserves the right to refuse any booking or to terminate any booking if the passenger is thought to be under the influence of alcohol or drugs, or if the passenger is behaving in a threatening or abusive manner towards the driver.
1.3.5 Minicabs UK Ltd reserves the right to refuse to carry any passenger who is in possession of any item that is considered dangerous or illegal.
1.3.6 Minicabs UK Ltd reserves the right to refuse to carry any passenger who is accompanied by an animal that is not a guide dog.
1.3.7 You agree to indemnify Minicabs UK Ltd against any claim, demand, or liability arising out of your use of our services, including but not limited to any claims arising out of any injury, damage, or loss caused by you to any person or property.
1.3.8 Minicabs UK Ltd reserves the right to amend these terms and conditions at any time without prior notice. Any such amendments will be posted on our website and will be effective immediately. Your continued use of our services after such amendments have been made constitutes your acceptance of the new terms and conditions.

2- Charges and Payment

To check the cost of a minicab journey Click here
2.2 If you chose to pay for a minicab journey via card, then a preauthorization request will be put on your debit or credit card. Upon completing the journey, the relevant fare will be charged. You agree that we may undertake the relevant authorization checks on any payment details you have provided us. You have the option to link your account or not. Payment details will only be stored to allow you to make your payment via card when you use our services and/or to collect any money you may owe us.
2.3 Free Cancellation - If a minicab journey has been cancelled before the driver has been dispatched, then there will be no charge and full refund will be processed if it has been prepaid.
2.4 Once the journey has been completed or the journey is being carried out, then you will not be able to cancel.
2.5 Cancellation Charge - If a minicab journey has been cancelled after the driver has been dispatched, then there will be a cancellation fee depending on the service selected, the distance traveled by the vehicle from the specified location and the location of the pick-up address. This can be a minimum of £6.00 and a maximum of 100% of the stated booking fee
2.6 Extra Charges & Fees
2.6.1 You will be charged £20 if the vehicle requires cleaning during or after your journey. This may include but is not limited to drinks spillage, vomiting, urine, or any other applicable scenario resulting in the vehicle not being able to provide a safe and pleasant journey to another customer.
2.6.2 You will be charged at cost for any damage to the vehicle caused by you or any property belonging to the driver or Minicabs UK Ltd. This may include but is not limited to breaking of windows, damage of interior or exterior in any shape or manner.
2.7 All prices that have been quoted are based upon the information given at the time.
2.8 Prices are subject to change if:
2.8.1 There is an increase in passengers or luggage, the price will be different due to the vehicle change.
2.8.2 There is a decrease in passengers which may result in a lower price due to vehicle change.
2.8.3 There are any extra drops or diversions which will lead to an extra charge.
2.9 All prices quoted are per vehicle.
2.9.1 In the event you choose card as a payment method, you agree to allow Minicabs UK Ltd to debit your account for the amount shown for the relevant booking.
2.9.2 If you fail to make payment for any journey or any other services provided by Minicabs UK Ltd, we reserve the right to take legal action against you to recover the outstanding amount. You will also be responsible for any costs incurred by us in recovering the outstanding amount, including but not limited to legal fees and debt recovery costs.
2.9.3 If you dispute any charge on your card or any other payment method, you must contact us within 3 days of the charge appearing on your statement. If you fail to do so, you agree that the charge is valid and you waive any rights to dispute it in the future.
2.9.4 If you have any queries or complaints regarding any charges or payments, you should contact Minicabs UK Ltd customer services as soon as possible.

3- Airport Transfer

Meet and Greet service is provided with an additional charge for Heathrow, Gatwick and London City Airport. For Luton and Stansted, it is an additional £12.00 for meet and greet service at the relevant meeting points which includes up to 30 minutes of car park charge and 30 minutes of waiting time from the agreed meeting time (not the flight landing time).
3.2 For Luton Airport and Stansted Drop Offs, barrier charges are already included.
3.3 All return journeys from Heathrow, Gatwick and London City Airport includes up to £6.00 car park fee for up to 30 minutes. If there is any delay from the passenger’s side,  the passenger will be liable to pay any additional parking charges above £6.00.
3.4 For an Airport Pick Up, the driver will arrive to the Airport at the agreed time after landing i.e. 15 minutes, 30 minutes, 45 minutes or 60 minutes, as requested upon booking. The driver will wait outside the terminal until he or she speaks to the passenger before parking the car. If the customer has not come out, the driver will try contacting them by phone or any alternative contact method we have. If the customer fails to show after 20 minutes from the agreed meeting time and no contact has been made, then the driver will pull away and the passenger will be liable to pay the full fare.
3.5 All flights are monitored by our team on the official relevant website of the Airport, therefore if a passenger does not board their flight, then our control room must be notified via email, telephone or live chat. This must be done two hours prior to the booking time and failure to do so will incur the full booking fare.
3.5.1 Flight landing time will only be accepted from the official airport website.
3.6 If the passenger is waiting at the airport and has no mobile, they should contact our 24-hour Control Room on 0208 204 1234 or Free from any Pay Phone 0800 6528210 so we can pass on this information to the driver. Passengers are instructed not to leave the airport without informing our office as this will be regarded as a Cancellation without Prior notice and result in a full fare charge.
3.7 Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
3.8 We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
3.9 Waiting Charges
3.9.1 All flights are monitored using the official Airport websites.
3.9.2 After the requested minutes after landing, the relevant waiting charges will apply:
Saloon Car: £1.50 for every 5-minutes
Any Other Vehicle: £1.75 for every 5-minutes
3.9.3 We highly recommend you arrive at the airport at least 3 hours before the flight departure time.
3.9.4 Please allow yourself enough journey time in case of any delays and changes to the journey (traffic, accidents, car breaks down, diversions etc...)
3.9.5 We are not liable for passengers missing their flight.

4- Vehicles

Our Fleet of Vehicles are all covered by Hire and Reward Insurance for a select amount of passengers.
4.1 Saloon and Estate Cars are insured to carry a maximum of 4 passengers
4.2 Executive Cars are insured to carry a maximum of 4 passengers
4.3 MPVs are insured to carry up to 6 passengers
4.4 8 Seaters are insured to carry up to 7 or 8 passengers

5- Promotions

From time to time, Minicabs UK Ltd may create promotions offering voucher codes that may be redeemed for a discount when using our services. These promotions can be removed at any time when Minicabs UK Ltd wishes. You agree to the individual terms and conditions of that promotion and also understand that; the promotion code cannot be sold or transferred in any other manner, redeemed for cash, may expire prior to use, and may be limited for one time use only. Minicabs UK Ltd reserves the right to remove any voucher code if it is determined that the redemption of the voucher code was done in error or violation of the applicable terms and conditions.

6- General

A booking can only be amended or cancelled by contacting us via telephone, email, live chat or in person.
6.2 Illustrations, photographs and descriptions on the website, brochures, price lists or documents serve merely as a guide and will not be binding.
6.3 The company reserves the right to make use of subcontractors to provide service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by Transport for London. These sub-contractors may occasionally charge more but also less than the quoted price.
6.4 Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
6.5We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
6.6 We are always looking for ways to improve and expand our service. We may amend these Terms from time to time in order to reflect changes to Minicabs UK Ltd in which case, we will give you reasonable notice of any changes to these Terms.
6.7 Our website sets out how you can contact us and you can also contact us at: bookings@minicabs.co.uk


7- Price changes applied to pre bookings


7.1- Your pre-booked journey and new bookings may be subject to a maximum 50% price increase during large events and public transport train/ tube strikes. Minicab operators always expect a “significant” surge in demand during the rail strikes.
7.2- We must work hard to ensure enough drivers are out on the road to meet the surge of high demand. Due to this and the inevitable rise in fuel prices and traffic on the road due to a heavily reduced public transport your pre-booked journey may incur an increased cost of up to 50%.
7.3- When there is a high demand in service and also due to a large event such as a concert it results in heavy traffic and road closures. This results in journey times taking much longer for our drivers to complete and they feel they are not compensated enough.
7.4- In the event your journey is subject to a price increase a member of our 24-hour control room will contact you to confirm your new quote. At this point, you are free to accept the quote or decline the quote which may result in your booking being cancelled.

These Terms are dated  November 2023